FAQ - Payments

How do I know it is safe to buy in the LovingSoulmates.com store?

Loving Soulmates is an authorized and checked Shopify store. We comply with all the requisites to accept secure payments. You can check our SSL certificate by clicking on the lock icon at the left side of the URL address bar (next to our website name) and learn about our web.

So, buy with complete confidence that you will receive your products and you will love them 😊

What payment methods do you accept?

We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, Maestro through PayU and PayPal.

I am experiencing problems paying. What can I do?

Please try an alternative payment method or contact us at contact@lovingsoulmates.com  and we will help you as soon as we can.

My discount code didn’t work. Why?

Firstly, please check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired.

Secondly, please check the terms and conditions of your code, if the item is in sale or in a certain category the discount may not be valid on this product.

If it’s still not working, please contact us with your discount code and we will assist you.

Can I use more than one promotional code on my order?

Only one discount code is accepted in each individual order. If you have several discount codes, use the one with the biggest discount. If you used all at checkout, the system will automatically choose the bigger discount for you.